Effective Date: 1st October 2024
Casablanca ("we", "our", "us") operates casablancaeats.com (the "Site"). This Privacy Policy explains how we collect, use, and share information when you use the Site or our Services.
1. Information We Collect
1.1 Personal Information: We may collect personal information you provide when you place an order or contact us through our form. This includes your name, email, phone number, delivery address, and payment information.
1.2 Usage Data: We collect information about how you use our Site, such as the pages you visit and actions you take (e.g., placing orders). This helps us improve your experience.
1.3 Device Information: We collect data about the device you use to access the Site, including browser type, operating system, and IP address.
1.4 Cookies: We use cookies to enhance your experience, such as remembering your order preferences. You can control cookie settings through your browser.
2. How We Use Your Information
2.1 To Provide Services: We may use your personal information to process orders, deliver food, and communicate with you about your order status.
2.2 To Improve Our Services: We use the data collected to understand how customers interact with our Site, improve functionality, and develop new offerings.
2.3 Marketing: With your consent, we may send promotional emails about special offers or new products. You can opt out at any time by following the unsubscribe instructions in our emails.
3. How We Share Your Information
3.1 Service Providers: We may share your information with third-party service providers, such as delivery platforms (Just Eat, Deliveroo, UberEats), to fulfil your orders.
3.2 Legal Requirements: We may disclose your information if required by law, such as to comply with a court order or legal process.
4. Food Allergy-Related Information
4.1 Information Provided by Customers: If you inform us of any food allergies when placing an order, we may collect and store this information to ensure your safety during future visits or online orders. However, please note that we cannot guarantee allergen-free food preparation environments.
4.2 Health and Safety: We may use the information you provide related to allergies or dietary restrictions to adjust your orders or make accommodations. This information will not be used for marketing or shared with third parties beyond the necessary order fulfilment processes.
5. Your Choices
5.1 Access and Correction: You can access and update your personal information by contacting us at casa@casablancaeats.com.
5.2 Opt-Out: You can opt out of receiving marketing emails by clicking the unsubscribe link in those emails or contacting us directly.
5.3 Cookie Preferences: You can manage cookies through your browser settings. Note that disabling cookies may affect how the Site functions.
6. Security
We take reasonable measures to protect your personal information. However, no online platform is completely secure, and we cannot guarantee absolute protection.
7. Children's Privacy
Our Site and Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such data, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. If significant changes are made, we will notify you by updating the effective date and posting a notice on our Site.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Casablanca
Phone: 02075029511
Email: casa@casablancaeats.com / caribbeandelight123@gmail.com
Address: 170 Sandringham Rd, London E8 2HS