Effective Date: 1st October 2024
Welcome to casablanceeats.com (the "Site"). These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with Casablanca ("we", "our", "us") and your use of the Site and services provided by Casablanca (the "Services"). By accessing or using the Site and Services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Site or Services.
2. Services and Products
Casablanca provides fast food dining and online ordering for authentic Caribbean cuisine, including a variety of dishes such as jerk chicken, curry goat, and plantains (the "Products"). Our Services include restaurant dine-in, online ordering, and delivery through third-party platforms like Just Eat, Deliveroo, and UberEats.
3. Use of the Site
3.1 Eligibility: You must be at least 13 years old to use our Services or purchase Products. If under 13, a parent or guardian may purchase Products on your behalf. By using the Site, you confirm you are 13 or older and capable of entering into these Terms.
3.2 Account Creation: Our Site does not require account creation for browsing, but personal information may be required when placing an order or contacting us. You agree to provide accurate information.
3.3 Prohibited Conduct: You agree not to:
- Use the Site for unlawful purposes.
- Disrupt the Site or interfere with Services.
- Attempt unauthorised access to any part of the Site or Services.
- Transmit harmful or offensive content through the Site.
4. Pricing and Orders
4.1 Pricing: All prices for Products and Services are listed on the Site. Prices are subject to change without notice.
4.2 Orders: Orders placed through the Site or third-party platforms are subject to availability. We reserve the right to cancel orders for any reason, including errors or suspected fraudulent activity.
5. Food Allergies
5.1 Allergy Disclaimer: While we take great care in preparing our food, Casablanca cannot guarantee that any dish is completely free from allergens. Common allergens, including but not limited to peanuts, tree nuts, dairy, eggs, shellfish, and gluten, may be present in our kitchen or in the ingredients used.
5.2 Customer Responsibility: It is the customer’s responsibility to inform us of any food allergies or dietary restrictions when placing an order, either in-person or through online ordering platforms. We will make reasonable efforts to accommodate your needs, but we cannot guarantee the complete absence of allergens.
5.3 Liability: Casablanca shall not be held responsible for any allergic reactions or health-related issues resulting from consumption of our food products. Customers are encouraged to carefully review ingredients and consult with a medical professional before consuming any food from our restaurant if they have concerns regarding allergies or dietary restrictions.
6. Shipping, Delivery, and Returns
6.1 Delivery: We offer delivery services through our partners (Just Eat, Deliveroo, UberEats) within certain areas. Delivery fees and estimated times are provided when ordering.
6.2 Returns and Refunds: Due to the perishable nature of our Products, refunds are granted at our discretion. If you have an issue with your order, please contact us immediately so we can resolve it.
7. Limitation of Liability
To the maximum extent permitted by law, Casablanca will not be liable for any indirect, incidental, or special damages arising from your use of the Site or Services, including any errors in content, interruptions in service, or damages resulting from the use of third-party delivery services.
8. Changes to These Terms
We reserve the right to modify these Terms at any time. If changes are made, we will update the effective date and provide notice on the Site. Your continued use of the Site and Services after changes are made constitutes acceptance of the revised Terms.
9. Contact Us
If you have any questions about these Terms, please contact us at:
Casablanca
Phone: 02075029511
Email: casa@casablancaeats.com / caribbeandelight123@gmail.com
Address: 170 Sandringham Rd, London E8 2HS